UserTesting Human Insight Platform | Improve Customer Experience (CX)

Because yourcustomer'sfeedbackmatters.
Transform how you build products and experiences with UserTesting
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Join us at THiS 2024
Join us in Austin for The Human Insight Summit (THiS), UserTesting’s annual customer conference October 28-30, 2024.
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Powering over 3,000 of the world’s top brands

How it works

Remove the guesswork and create better experiences

We love our customers

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We love our customers

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We love our customers

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See all customer stories

Trusted by leading brands

4.5/5

4.2/5

4.1/5

To help our customers launch the most compelling digital experiences, we partner with UserTesting to bring human insight into our design process, empowering us with a higher degree of confidence.

Jaime Vasquez Principal Experience Architect & Digital Strategist, Adobe Consulting
Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. And it's true, empathy makes us better innovators. Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey.

Tom Lorusso Xbox Principal User Research Manager, Microsoft
In the race for high quality human insights, nobody beats UserTesting. We recruit target users and complete our tests in hours, not weeks. It's our insight engine -- the power unit behind our momentum -- and a key reason why our remote design sprints are seen as so successful by our business leaders.

Sam Howard Senior UX Researcher, DAZN

Solutions for all teams

For Digital product teams
Validate concepts, get customer feedback, and discover needs to help improve digital experiences.
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For UX research teams
Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.
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For Product and Design teams
Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.
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For Marketing teams
Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.
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For Executives
Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.
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For Startups
Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.
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For Small Businesses
Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.
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For Mid-Market
Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.
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For Enterprise
Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.
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Automotive
Get customers where they need to go with exceptional automotive experiences
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Consumer Technology
Keep up with the rising demand for exceptional technology experiences
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Ecommerce
Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight
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Financial Services
Innovate and optimize experiences to drive trust and customer loyalty
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For Gaming & Gambling
Up the ante with winning gaming and gambling experiences
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For Healthcare
Understand and empathize with patients to improve healthcare experiences and drive loyalty
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For Media and Entertainment
UserTesting platform gives media & entertainment companies insights to improve CX. Usability testing helps improve your user's journey and experience. Learn more
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For Travel and Hospitality
Exceed traveler expectations for health, safety, and personalized, memorable experiences
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Platform
Uncover powerful new insights more efficiently by leveraging AI.
Uncover powerful new insights more efficiently by leveraging AI.
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Integrations and plugins
See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.
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Mobile application testing
Mobile application testing
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Customer empathy for every experience

Whether you're focused on UI, UX, CX, or something else altogether, check out these resources to learn more about keeping your customer at the center of the experiences you create.