Finastra + UserTesting

Finastra’s design team regularly consults about what they want to test, creating a testing roadmap. From there, they write a plan, test, and share the results with the team. Smaller tests can happen quickly, with larger tests having more reviews with a wider team. Results are shared with colleagues throughout the organization, including via a UserTesting Slack channel and during Agile sprint reviews. 

Shamraiz Gul, Senior UX Lead, loves how quickly he receives user feedback. “I can think of a test and draft it in the morning and have results within half an hour,” he said. “Speed allows me to iterate. If I see users are struggling with specific instructions, I can then change a step and send it out again and, within three minutes, I’ll find contributors breezing through it now that the obstacle is gone.”

From developers to the C-suite, Gul said everyone loves the benefits they get from user testing. “I love making highlight reels,” he said. “I can show the product team that people really are using it this way; or this layout really is better. And back it with the video evidence. It gives us that much more credibility.”

He said user testing has increased conversion, improved the product’s ease of use, and increased the speed of product development with more confidence.