About Us
Let us introduce ourselves
We’re on a mission to provide breakthrough perspectives needed to deliver exceptional customer experiences using human insight.
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Featured
Search News and Announcement
UserTesting’s QXscore: A Benchmark for Digital Experience Excellence
60 Percent of the Top 100 Most Valuable Brands 2024 List Powered by UserTesting
UserTesting Once Again Earns Multiple 2024 Top Rated Awards From TrustRadius
Online Retailers Turn to UserTesting to Improve the Digital Experience This Mother’s Day
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Virtual reality could make seeing your favorite band less expensive, if these artists have their way
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UserTesting expands AI-powered experience research for deeper trend analysis
Navigating the Future of Experience Research: UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
TULA Skincare Leverages UserTesting to Help Boost Conversion Rates by 300% with Innovative Shade Finder Tool
Building the engine for human understanding
UserTesting is a leader in video-first experience testing, enabling organizations to understand what it's like to be their customer. Ranked #1 by G2 Crowd in the User Research, Software Testing, and Consumer Video Feedback categories, UserTesting has been a trusted company by top brands for 14+ years.
UserTesting is headquartered in San Francisco, California, and has over 3,000 customers including more than half of the world’s top 100 most valuable brands according to Forbes.
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UserTesting Timeline
Media inquiries and downloads
Awards
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G2 Leader Spring 2024 - Enterprise
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G2 Leader Spring 2024 - Mid-Market
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Stevie Awards 2024 Bronze
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Stevie Awards 2024 Silver
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G2 Enterprise Spring 2024 Award
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G2 Users Love Us Award
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G2 Leader Spring 2024
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TrustRadius Top Rated 2024
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G2 Leaders Badge Winter 2024
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G2 Crowd Leader Badge Enterprise Winter 2024
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Customer success winter 2024 award
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Customer feedback management software winter 2024 award
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Constellation shortlist 2024 award
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illumi 2023 winner award
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G2 Badge Small Business Summer 2023
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G2 Winter 2023
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Achievement in Customer Service Automation
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Front-Line Customer Service Team of the Year
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2023 Global Emerging Partner
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TrustRadius Best Relationship Winter 2023
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TrustRadius Best Value for Price Winter 2023
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TrustRadius Best Feature Set Winter 2023
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TrustRadius Best Of 2023 Award
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G2 Winter 2022-2023 - Grouped Image - Enterprise, Mid-Market, and Small Business Leaders
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G2 Fall 2022
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G2 Leader Badge Small Business Fall 2022
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G2 Leader Badge Mid Market Fall 2022
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G2 Leader Badge Enterprise Fall 2022
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Best Technology Partner Newcomer
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illumi 2022 winner award
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Financial Times Americas’ Fastest Growing Companies 2022
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Crozdesk Quality Choice 2022
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Crozdesk Trusted Vendor 2022
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Crozdesk Happiest Users 2022
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GetApp Category Leaders for UX Software 2022
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Atlanta Journal-Constitution Top Workplaces 2022
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Stevie Award 2022
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TrustRadius Most Loved 2022
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TrustRadius Best Feature Set 2022
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G2 Leader Badge Small Business 2022
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G2 Leader Badge Enterprise 2022
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G2 Leader Badge Mid Market 2022
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The Proddy Awards User Research 2021
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G2 Leader Badge Mid Market 2021
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G2 Leader Badge Enterprise 2021
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G2 Leader Small Business 2021
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Illumi 2021 Winner award
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San Francisco Business Times Best Places to Work
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Financial Times Americas’ Fastest Growing Companies 2021
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Built In SF BPTW 2021
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Built In Perks and Benefits 2021
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G2 Software Sellers 2021
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G2 Customer Service 2021
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TrustRadius Top Rated 2021
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TrustRadius Best Customer Support 2021
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Illumi 2020 Winner award
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Transatlantic Growth Awards
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Tech Cares TrustRadius
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Stevie Award 2020
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San Francisco Business Times Best Place to Work
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Proddys Best Usability Testing Winner
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FT The Americas’ Fastest Growing Companies
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Crozdesk Trusted Vendor
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Inc best work places 2020
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TalentDesk Best Companies To Work For
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Stevie Award 2019
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San Francisco Business Times Fast 100
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Products that Count
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Inc. 5000
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Inc Magazine's Best Workplaces
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Bay Area News Group Top Workplaces
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Atlanta Journal Constitution Top Workplaces
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San Francisco Business Times Best Place to Work
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Deloitte Technology Fast 500
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2018 Career Launching Company