About the author

Steven Carr

Steven is a Marketing Content Strategist. When he’s not inserting oxford commas where they belong, you can find him shooting pool at a local dive or building killer playlists on Spotify.

All works by Steven Carr

Card sorting: User feedback for designing customer-first information architecture

There’s something satisfying about the term card sorting. Something only those with a penchant...

How to create a UX research plan

The concept of research planning can be met with mixed emotions. Some may say...

Top 10 ways to test internal search

Designing experiences that meet people’s expectations is typically a high priority. And when it...

5 things stealth mode startups can test or validate and remain secret

Today, the landscape for starting a new business is extremely competitive. So competitive that...

4 tips for healthcare product managers to turn feedback into action

When it comes to building healthcare products and experiences, it’s complicated. Not only do...

Why B2B companies need to compete on great CX to win over customers

In the past, a small number of behemoths dominated the B2B market, but today...

Why OTT platform testing matters and how you can do it

People love content. Especially video content. From sports to news, original series to animated...

3 ways startups can improve speed to market

Whether you’re an emerging startup, or an established business developing a new product, speed...

How to use design psychology for compelling UX

To design a compelling user experience (UX), it helps to learn the basics of...

Human understanding. Human experiences.