Uncover business-critical insights

Traditionally, UX research teams have had to spend a large percentage of their time recruiting their target audience, scheduling tests and interviews, and coordinating participant compensation.

Today, researchers can instantly recruit their exact target users with a couple of clicks and reach study participants from anywhere in the world. Explore the power of UserTesting’s global network of contributors—or target your own custom network—and get faster, more targeted insights than ever.

UX research teams need to be able to see digital and in-person experiences through the user’s eyes, hear their thoughts and feelings, and understand their expectations and frustrations. 

UserTesting’s video-first research platform allows researchers to see and hear the experiences of real people as they interact with products, designs, concepts, and brands. These first-person Customer Experience Narratives empower businesses to create more empathy-driven products and experiences.

The most important role of today’s UX research teams is to empower the organization with user empathy and actionable insights. Communicating these insights allows the business to create better customer experiences, drive revenue, and increase customer loyalty.

With UserTesting, UX research teams can share valuable insights at scale with their colleagues across the business through highlight reels, data visualization, analytics, and transcriptions. Collaborate across the organization by sharing business-critical customer insights quickly and easily.