About the author

Tom Valentin

Tom is the Director of Product Marketing at UserTesting where he's helping build the next generation of Insight Apps for customer-centric teams everywhere.

All works by Tom Valentin

Introducing smart tags for analyzing video and written feedback

Collecting customer and user feedback has become a cornerstone for building exceptional products and...

Tree testing: how to evaluate website architecture

When it comes to designing websites and apps, there’s more to it than just...

Optimize your website and prototype’s UX with interactive click maps

As your business adapts to meet your customer’s evolving needs, so too must your...

Scale customer insight with Quick Answer builder and template access control

Customer insights are critical to making better business decisions that put the needs and...

Marketing Insight: quickly and efficiently helping marketers capture customer feedback

Marketers play a central role in connecting products and services to customers. Quickly fine-tuning...

Introducing Marketing Insight: fast feedback that enables marketers to put customers first

Marketing Insight empowers marketers with the on-demand customer feedback they need to drive revenue...

Human understanding. Human experiences.